We provide traditional L2 and L3 support via an ITIL-based service desk to maximize team performance and optimize resource utilization—all this from the E2E perspective, not leaving any gap between deliverables of various programs and solutions, leveraging the knowledge and expertise in both legacy and state-of-the-art technologies.
As part of the support ownership transfer, we utilize our own internal tools and applications to enable faster ticketing, incident resolution and plug-in service cost optimization.
L2 AND L3 SUPPORT COVER:
Root cause analysis
On-demand design changes
ON L3 LEVEL WE IMPLEMENT AND ROLLOUT:
Hot fixes and patches
+ Service your release cycle
YOUR 1st LEVEL HELPDESK